At Annie & El, customer service is our top priority. Our aim is to please!
CONTACT/QUESTIONS/STATUS OF ORDERS:
The best way to contact us is by e-mail at firstname.lastname@example.org. Please do not IM us, as we do not respond to IM's.
Please provide your first and last name and your order# whenever inquiring about the status of your order. All e-mails are responded to within 24-48 hours. Please be sure that your Spam filter will allow e-mail from our e-mail address so that we may contact you regarding your order if need be, as well as email you with updates/status of your order.
If you prefer to leave a voice message via telephone, you may do so at 1-269.270.3200. When leaving a voice message, please provide your last name, phone number and your order number, along with repeating your phone number for a second time.
Also please provide your time zone, so that we may return your call during appropriate hours. We will respond to all voice messages within 24-48 hours, Mon.-Friday, 10am-5pm EST, with the exception of international calls. For all international questions, please email us at email@example.com, as we do not make international phone calls.